Approved sources
Choose one product family and a small set of current documents you have permission to use.
Aiden support pilot
Give your support team clearer product information.
Start with one recurring question or handover. We’ll explore whether approved product documents and a structured brief could help your staff handle it.
Ask about a pilotA proposed pilot, scoped around your team’s workflow.
Clearer handovers
Agree which model, interface and enquiry details a specialist needs before reviewing a case.
Staff review
Keep people reviewing the output. Unsupported and excluded requests go back to the team.
What we would test
Use the same agreed cases with your current process and the proposed assistance. Review factual accuracy, citations, handover completeness and time including staff review.
A small paid pilot
If discovery confirms a useful task, we’ll agree the sponsor, sources, safe scope, fixed fee and acceptance criteria before a custom build begins.
The initial evaluation would be for staff use. Customer deployment and integrations would be scoped separately.